Returns and cancellations

Your right to cancel (UK customers)

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days without giving any reason.

The cancellation period ends 14 days after the day you (or someone you name, other than the carrier) receive the goods. If your order arrives in several parcels, it ends 14 days after the day you receive the last one.

To cancel, tell us clearly, for example by emailing hello@lapetto.com. You can use the model cancellation form below, but you do not have to. It is enough to send your message before the cancellation period ends.

Sending the goods back

After you tell us you are cancelling, send the goods back without undue delay and no later than 14 days after the day you told us. We email you the return address when you tell us you are cancelling.

Please handle the piece only as you would in a shop, to check its size, look and feel. We may reduce your refund for any loss in value caused by handling beyond that, for example if it has been worn out, washed or damaged.

Refunds

We refund everything you paid, including the standard delivery cost, without undue delay and no later than 14 days after we receive the goods back or you give us evidence that you have sent them, whichever is earlier. If you chose a more expensive delivery option than our standard one, we refund only the standard delivery cost.

We refund using the same payment method you used, unless you expressly agree otherwise. You will not pay any fee for the refund.

Exceptions

Pieces made to your own specification, such as a custom chest mark from the Small Design Factory, cannot be cancelled once we have started making them, unless they are faulty.

Faulty or not as described

Your legal rights under the Consumer Rights Act 2015 are not affected. If a piece is faulty or not as described, you can reject it for a full refund within 30 days of delivery. After that, you can ask for a repair or replacement, and if that fails, a refund or price reduction. Email us with photos and your order details and we will pay the return postage for faulty goods.

US and Asia orders

If you live outside the UK, email us before sending anything back and we will explain how cancellation and refunds work for your order. Your local consumer law may give you extra rights.

How to start a return

1. Email hello@lapetto.com with your name, order date, the piece, its colour and size.
2. We reply with the return address and confirm the refund amount.
3. Send the piece back within 14 days of telling us, with proof of postage.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can copy it into an email.